This support is offered to all customers with an active maintenance contract for a currently supported release of Radio IP licensed software. We offer you two convenient types of support:
|S1||Problem results in a total loss of service. Operations cannot continue.|
|S2||Problem results in a loss of service, but operations can continue. A workaround is available.|
|S3||Problem results in a minor loss of service. Impact is an inconvenience, but operations can continue. Impacts only 1 or 2 mobile devices.|
|S4||Problem is a minor or incorrect behaviour that does not result in a loss of service. Impacts only 1 mobile device.|
|S5||Product or feature enhancement requests|
Customers receive a fully functional and tested environment whether they choose the remote or on-site installation package, including:
Radio IP offers the only all-inclusive maintenance program with every new software purchase, including maintenance services and software updates.
After 12 months, an active maintenance contract is needed to continue receiving these services.