Roch Tremblay is a senior executive with more than 15 years of experience in leading various departments and companies in the telecommunications and service industry. Roch’s experience in change management, customer service, and large-scale project management support his strong leadership capabilities and his commitment to promoting a strong service culture. An energetic and creative business builder, Roch has been involved in developing departments across Canada in companies such as Shaw Direct, Bell Business Solutions (GFI), National Bank of Canada and Rona. Roch is also a recognized speaker at various customer relations and contact center management forums and events.